Terms and Conditions

TERMS OF USE
1. Scope
These general business conditions apply to all orders and deliveries between the company Superklub j.d.o.o., Ružina ulica 133a, 31000 Osijek, (hereinafter: Superklub) and its customers via the online store www.superklub.hr.
2. Definitions
Customer: is a legal or natural person who decides to buy products or services in the Superklub Internet store.
User. Registered legal or physical person in Superklub.
Profile: space within the Superclub that belongs to an individual user.
Seller: Superklub j.d.o.o.
3. Contact details of the seller
Superklub j.d.o.o.
OIB: 60147473697
Headquarters: Ružina Street 133a, Osijek
www.superklub.hr
General e-mail: info@superklub.hr
Mobile: +385 98 9172 922
(The price of calls and the billing unit for calls is charged according to the price of calls according to the mobile networks of the user’s telecommunications operator. Foreign customers pay according to the tariff of their operator according to the mobile network in Croatia).


4. Use and protection of personal data
All our online activities are in accordance with European laws (Regulation (EU) 2016/697 on the protection of consumers regarding the processing of personal data and the use of such data (General Data Protection Regulation or GDPR) and the conventions of the World of Europe (ETS No. 108, ETS no. .181, ETS No. 185, ETS No. 189)) and state laws of the Republic of Croatia (Act on Protection of Personal Data (ZVOP-1, Reg. l. RS, No. 94/07), Act on Electronic Business on the Market ( ZEPT, Ed. l. RS, No. 96/09 and 19/15) etc.)).
The privacy policy determines the use of information that Superklub will receive from you when you visit the Superklub website, register and make a purchase, or information that you will share with Superklub if you contact us by phone or email.
As a registered Superklub user, you get your own profile (hereinafter: Profile). Superklub advises you not to disclose your Profile information to anyone. You are solely responsible for maintaining the confidentiality and security of Your Profile, and for all activities that occur on or through Your Profile. You are obliged to inform Superklub without delay about any misuse of your Profile.
Superklub is not responsible for any form of damage caused by unauthorized use of the User Account.
The Superklub Privacy Policy is an integral part of the General Terms of Use.
In the event that the user wishes to withdraw their consent, which approves the use of their submitted personal data by Superklub in relation to the actions by which we want to improve our service to the customer, it is necessary to contact us by email at info@superklub.hr or by using the form, WITHDRAWAL OF CONSENT.
5. Ordering and purchasing procedure
• Select a product or several products
o The selection is made by clicking on the field: Add to cart
• After the customer has chosen what he wants, the quantity is selected.
o There is a field with a “+” sign to increase the amount, but there is also a field with a “-” sign to decrease the amount. The quantity cannot be less than 1, and the maximum can be the one that is currently in stock.
• Enter the personal data required for shopping
• Choose a payment method:
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about Virman
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• After the customer has read the General Terms and Conditions of Business and if he accepts them, it is necessary to mark the required field so that the purchase can continue.
• The customer’s order is completed and created at that moment
• After you have filled in all the necessary fields and after the customer has chosen everything he wants as well as the quantity, the customer completes his order
o The customer concludes the order by clicking on the field: Complete order
• Customers are the desired product or service, and the order delivery process begins
6. Conclusion of the contract
The presentation of the assortment in the Superklub online store serves to display and present the products, it does not represent a binding offer for sale. The buyer submits a binding offer to conclude a sales contract by completing the ordering process by clicking on the field: Complete order. The customer then receives an automated order confirmation via e-mail.
This order confirmation does not yet constitute an acceptance of the offer. The contract with Superklub is concluded only when Superklub sends the ordered product to the customer and confirms the delivery to the customer with one e-mail “Delivery in progress”
7. Receiving the order
The order can only be picked up by the user personally or by a person authorized by the user upon presentation of an identification document to the delivery service at the address specified by the user.

8. Quantity limitation
The sale of the offered goods takes place only in the quantity usual for a household and only to persons of business age.
In case of desire for a larger quantity of certain products or services, there is an option:
• That the complete quantity is available immediately
• That part of the quantity is available immediately
o In this case, the customer will be notified of the amount currently available, and how much will be available later and within what time frame.
 Such an order can be accepted by the customer, or
 Such an order can be rejected by the customer

8. Quantity limitation
The sale of the offered goods takes place only in the quantity usual for a household and only to persons of business age.
In case of desire for a larger quantity of certain products or services, there is an option:
• That the complete quantity is available immediately
• That part of the quantity is available immediately
o In this case, the customer will be notified of the amount currently available, and how much will be available later and within what time frame.
 Such an order can be accepted by the customer, or
 Such an order can be rejected by the customer
9. Prices
All prices include legal value added tax and other components of the price as well as additional possible delivery costs.
This is deviated from only for customers from Switzerland for whom all prices in the store are net prices, i.e. they do not include either German or Swiss legal value added tax. Value added tax may have to be paid according to Swiss law when importing into Switzerland at the Federal Tax Administration at the border, and when the package is delivered or picked up, it must be paid by the buyer.
The costs of delivery to countries outside the European Union are increased by the price of customs, tax or other charges valid under the regulations of the buyer’s country, and they depend on the purchased product. The same costs are covered by the buyer.
10. Shipping costs
Shipping costs are calculated according to the table you can see here.
The cost of delivery of the order depends on:
• The number of packages ordered by the customer
• The weight of each package.
• Customer’s location
• Buyer’s country
The price of delivery depends on the weight of the order. The shipping price table can be downloaded from the Shipping Terms.
Smaller items, whose weight is up to 0.5 kg, are marked with a weight of 0.5 kg, because the delivery price of 0.1 kg – 2 kg is the same depending on the country, and according to the table in the Delivery Terms.
Shipping price changes are possible.
In the event of a change in the delivery price, Superklub will announce the change on its blog at least one week in advance and notify users of the change.


11. Delivery
The delivery time of the purchased product or service is 3-15 working days, and the longest within 30 days.
The delivery date is specified with each individual product.
The order delivery time depends on:
• The number of packages ordered by the customer
• The nature of the individual package
o About the location from which the product is delivered
o Whether the product needs to undergo additional checks before delivery
o About the customs clearance procedure of certain products
• Customer’s location
• Buyer’s country
• In any case, the customer will be informed about the delivery time of the product.
The delivery deadline can be postponed in exceptional situations:
• availability in the warehouse
• the customer’s availability when attempting to deliver
• the country to which the goods are sent
• completeness of the order
• the correctness of the data of the registered customer
• the veracity of the data of the registered customer
• extraordinary conditions (weather conditions on the Superklub – Customer route, technical difficulties in the logistics process, etc.)
When purchasing large quantities of individual products, the customer can choose whether the delivery will be in several packages or in one package.
• The delivery time depends on the option the customer chooses
o In the case of the One package option, the delivery time is equal to the delivery time of the product with the longest delivery time
o In the case of selecting the Multiple package option, the delivery deadline for individual products is the same as the delivery deadline for the products in that package. Multiple packages arrive at the customer at different intervals.
 The cost of delivery, i.e. the delivery of an order for multiple packages, depends on the number of packages and the weight of each individual package.
The customer has the option to specify the deadline by which he needs the product at the latest. In the event that Superklub cannot guarantee delivery within the desired period, the customer has the right to refuse the purchase or Superklub has the right to refuse the sale.
• Certain products will occasionally have the option of free delivery highlighted, valid only for locations within the Republic of Croatia.
• In the case of purchasing multiple products in one order, shipping is paid for all products except for the product marked FREE SHIPPING
• In the case of the purchase of an individual product for which the possibility of free delivery is indicated, the delivery for the specified purchased product is not paid.
• We provide delivery via Croatian Post or Overseas

 

12. Retention of Title
Until the invoice is fully settled, the goods remain the property of Superklub. Prior to the transfer of ownership, pledging, transfer of security, processing or modification of goods without Superklub’s consent are not allowed.

13. Return of goods, duration and termination of the contract
The buyer has the right, without giving reasons, to unilaterally terminate the sales contract within the legal term of 14 (fourteen) days from the day the product was handed over to the buyer.
If a regular delivery of goods is contracted for a certain period, the term for termination of the contract starts from the day when the first piece or the first shipment of goods is handed over to the Buyer. In the case of concluding a contract, the subject of which is digital content that is not delivered on a physical medium, the term for terminating the contract starts from the day of concluding the contract.
Before the expiry of the term for unilateral termination of the contract, the customer is obliged to notify Superklub of his decision to terminate the contract, using the form for unilateral termination of the contract or by email to info@superklub.hr. DOWNLOAD UNILATERAL TERMINATION OF CONTRACT .
The customer can unilaterally terminate the contract by filling out the form for unilateral termination and sending it to Superklub electronically or by mail to the address. In that case, Superklub undertakes to provide the Customer with a confirmation of receipt of the declaration of termination in electronic form without delay.
The customer is obliged to return the ordered product to the address of the Superklub within 14 days at the latest from the unilateral termination of the contract, and the Superklub undertakes to return the amount of each returned product to the customer within 14 days at the latest, except in the case when the product or products have a reduction in value as a result handling or using the product.
In case of return of goods, the customer sends a notification to info@superklub.hr and physically returns the order to the address:
Superklub j.d.o.o
Ružina Street 133a,
31000 Osijek, Croatia
It should be attached to the goods
• One-sided contract termination form, certified by the user’s signature
• a copy of the invoice
Pursuant to Article 77, paragraph 5 of the Law on Consumer Protection, the customer is responsible for any reduction in the value of the purchased product that is the result of handling the purchased product.
The use or handling of the product is considered to be any use that permanently marks the product as a used product, for example:
• For clothes and shoes – wearing longer than short-term testing in a clean closed space.
• For kitchen appliances – food preparation
• For bicycles, scooters, rollers, etc. – riding outdoors
• For tools – using tools for their purpose
• For body care devices – shaving, brushing teeth, etc.
In the case of specific products that require assembly or assembly, Superklub will not be able to make a refund after testing the functionality, because the product’s functionality check itself irreversibly changes the state of the product.
Example:
• Air conditioners (except mobile air conditioners)
• Fireplaces, stoves, etc.
• Built-in devices
• Recessed lighting
• Assembled furniture
Also, Superklub will not be able to refund the purchase price for electronic products whose value is irreversibly reduced by starting the device or checking its functionality, for example:
• Mobile phones, tablets
• Laptop or desktop computers
• Televisions, console players
• Printers
The buyer is obliged to bear the direct costs of returning the goods.
Superklub is obliged to make a refund or a partial refund if the product’s value has been reduced due to use/handling, only after the goods have been returned to Superklub.
To return the paid money, we use the same means of payment that you used during your initial transaction, unless something else was expressly agreed with you.
In no case will you be charged fees for returning the payment.
Superclub may withhold a refund until it receives the goods back or until the customer obtains proof that they have sent the goods, whichever is earlier.
You should return or hand over the goods without delay and in any case no later than fourteen days from the day you notified us of the revocation of this contract at our address
Impairment table


14. Exclusion of the right to return
The right to return does not exist when delivering goods that have not been pre-produced and whose production is based on the individual choice and determination of the consumer, or that are unambiguously made according to the customer’s special wishes, as well as perishable goods or goods whose use-by date can quickly be exceeded, which is not suitable for return for health or hygiene reasons (health protection) when the seal is removed after delivery, when the goods are inseparably mixed with other products after delivery due to their condition and properties.
Pursuant to Article 77, paragraph 5 of the Law on Consumer Protection, the customer is responsible for any reduction in the value of the purchased product that is the result of handling the purchased product.
Pursuant to Article 79 of the Law on Consumer Protection, in certain circumstances the user is not entitled to a refund

15. Warranty and service
The warranty, technical instructions, assembly instructions and instructions for use are attached to the product, and in the sense of Article 42. Article 6 of the Act on Consumer Protection Superklub j.d.o.o. considers that the Buyer has thus been informed in advance in a clear and comprehensible manner about these data related to the product as well as the existence of services offered after the sale.

If you need to service the device, please check the documentation about the authorized service that you received with the device and act in accordance with the instructions of the authorized service.

If the product has a warranty and the product develops a defect within the warranty period, the customer is authorized to directly contact the authorized service in accordance with the instructions on the warranty card.

If you have any questions or need any clarification, please contact us on mobile phone +385 98 9172 922 (or any other available contact) or via e-mail: info@superklub.hr.
In the case of food products for pets, the statutory warranty right applies:
Veterinary-medical dietary food should be used only according to the recommendation of the veterinarian and only under his regular control. The home veterinarian should be visited regularly during feeding (every 6 months) for check-ups and immediately when the pet’s health condition worsens. Superklub does not assume responsibility for the consequences of unprofessional or medically inappropriate use of veterinary-medical dietary food.
16. Method of payment
• Virman
o After the order was created, payment information was sent to the customer by e-mail, and after the payment, the order becomes the customer’s and the delivery process begins.
 Order specification
 Payment account number
• Order number
• Call to recipient’s number
• Purpose of the payment
The customer can pay for the order by bank transfer, FINI, Post, Internet banking or at another location that supports bank payment.
After the payment has been recorded on the Superklub account, the order delivery process starts.
THE PAYMENT INFORMATION WILL BE VISIBLE TO THE BUYER ON THE PAYMENT FORM:
SUPERCLUB j.d.o.o.
Ružina street 133a, Osijek
OIB: 60147473697
IBAN: HR0823400091110956605
SWIFT: PBZGHR2X
Payment by Cash on Delivery – in case the user wants the Cash on Delivery option, he needs to contact us after choosing what he wants to buy, and an individual order for delivery and cash on delivery payment will be made. Also, when creating an order, the user can indicate in the note that he would like to pay for the goods by cash on delivery.

 

17. Protection of personal data
Supeklub takes data protection of its customers seriously. The statement on data protection in Superklub is available HERE.


18. Use of “cookies”
When you access the website, general, non-personal data (number of visits, average time spent visiting the page, pages visited) are automatically recorded (not as part of the application). We cannot link this data to your personal data and it is completely non-personal. We use this information to measure the attractiveness of our website and to improve the content and usefulness of the website itself. We do not use your data for other purposes and do not pass it on to third parties.
Cookies are invisible documents that are currently saved on your hard drive and enable the seller to recognize your computer the next time you visit the website. The seller uses cookies only to collect information that is used to use the website and to optimize its online advertising activities.
By using this website, you give your consent to the use of cookies. If you do not want to enable the saving of cookies, you can set it in your internet browser. Users who decide not to accept basic cookies will not be able to use the www.superklub.hr site because without using cookies it is not possible to register a user account or add products to the cart.
You can find out more about the cookie policy at COOKIE POLICY.


19. Objection
In accordance with the Consumer Protection Act, the user has the right to submit a written complaint by mail or electronic mail. The Superklub is obliged to confirm in writing without delay the receipt of complaints submitted directly at its business premises.
Superklub will respond to complaints received within the legal term of 15 days.


20. Complaints
The EU platform for online dispute resolution, the EU platform for online dispute resolution, is valid for complaints

21. Exclusion from use, compensation for damage
Superklub is authorized to exclude from further use of the site any user who in any way violates the General Terms and Conditions, interferes with the operation of the site, violates the rights of the user, misuses published data or uses www.superklub.hr in any other unauthorized way or acts contrary to mandatory regulations, and especially:
• copies the content published on www.superklub.hr and publishes it in/on another advertising medium
Superklub has the right to deny the User the bonus as well as all other bonuses obtained for individual personal purchases and purchases of all members of the User’s network on the website www.superklub.hr for the following reasons:
• The user refuses to receive the ordered goods
• The user refuses to pay for the ordered goods
• If the User, at the request of Superklub, does not provide Superklub with all necessary data for registration and purchase for review and processing
• If the User, at the request of Superklub, does not provide Superklub with copies of identification documents for inspection in case of suspicion of abuse of the Profile
• If, according to Superklub’s reasonable judgment, the User does not intend to settle his future or already due debts for purchases made
• if the user is a person who has been deprived of business capacity, or if the user is a person with limited business capacity who does not have a valid consent of the legal representative;
• If there is a suspicion that the information about the identity of a natural person, ie the legal personality of the User, his ability to pay and authorization or right to representation are incorrect or untrue;
• If there is a suspicion that the User misuses or intends to misuse the Profile created on the www.superklub.hr page or if he enables or intends to enable a third party to misuse the Profile created on the www.superklub.hr website
• If there is any doubt that the Profile opened on the www.superklub.hr page will be used by a third person who is not a User, except in the case when Superklub offers such a possibility of using services by third parties within its special offers;
• If there is a suspicion that the User, using the Profile on the page www.superklub.hr, provides or intends to provide his own retail services on a market basis without the official approval of Superklub, i.e. carry out further resale of services without the official approval of Superklub, then in any case he can no longer be considered a User service in terms of these General Terms and Conditions;
• Unauthorized access to another user’s Profile
• Using the Profile under a false name
• If there is a suspicion that the User is trying to trade his bonus or Profile with third parties
In these cases, Superklub will take all available legal measures to protect itself and its users.
The user is solely responsible for maintaining the confidentiality and security of his Profile, and for all activities that occur on or through the Profile. You are obliged to inform Superklub without delay about any misuse of the Profile, so that Superklub can take further steps to protect you as a user.
Superklub is not responsible for any form of damage caused by unauthorized use of the User Account.
In case of unauthorized use of the profile and bonuses of another user, the bonuses on the damaged profile are frozen and cannot be used, purchases and deliveries are suspended at the same time, and the person responsible for the unauthorized access is obliged to compensate the Superklub and the damaged user for all resulting damage.

22. Liability for material defects
The seller is responsible for material defects of the product in accordance with the Obligations Act (Articles 400-422).
The seller is responsible for the material defects of the things that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this. The seller is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that. It is assumed that a defect that appeared within six months of the transfer of risk existed at the time of the transfer of risk, unless the Seller proves otherwise or the contrary arises from the nature of the matter or the nature of the defect. The seller is not responsible for minor material defects.

There is a material deficiency:
• if the item does not have the necessary properties for its regular use or for traffic,
• if the item does not have the necessary properties for the special use for which the Buyer is acquiring it, and which was known to the Seller or should have been known to him,
• if the thing does not have properties and characteristics that are expressly or tacitly contracted, that is, prescribed,
• when the Seller has delivered an item that is not equal to the sample or model, unless the sample or model is shown only for information purposes,
• if the thing does not have properties that normally exist in other things of the same type and which the Buyer could reasonably expect based on the nature of the thing, especially taking into account the public statements of the Seller, the manufacturer and their representatives about the properties of the thing (advertisements, labeling of things, etc.),
• if the item is improperly assembled, provided that the assembly service is included in the fulfillment of the sales contract,
• if improper assembly is due to deficiencies in the assembly instructions.
If the Buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the thing, the defect is not taken into account if the Seller did not know or should have known about these statements, or these statements were refuted by the time of the conclusion of the contract or they did not influence the Buyer’s decision to conclude a contract.
The seller is not responsible for defects if they were known to the buyer at the time of the conclusion of the contract or could not remain unknown to him. The seller is also responsible for defects that the buyer could have easily noticed if he stated that the item has no defects or that the item has certain characteristics or features.
Download the form for one-time contract termination here


23. Protection of copyright and other intellectual property rights
Information on www.superklub.hr is protected in accordance with the Act on Copyright and Related Rights. Copyrights related to www.superklub.hr, including text, images, databases, other graphic representations, sounds, software, names (including the domain), belong to Superklub. Data can only be used in the manner provided for in these General Terms and Conditions. By using data for other purposes, as well as by copying, transcribing, distributing data without permission, you are acting against the Law on Copyright and Related Rights and are subject to legal sanctions. The responsibility of Superklub is excluded in connection with the violation and protection of the copyright of suppliers on www.superklub.hr.


24. Marketing
To rent space for the purpose of advertising on the website www.superklub.hr, contact info@superklub.hr


25. Jurisdiction
For all disputes arising from the use of the website www.superklub.hr, the jurisdiction of the court in Osijek is agreed.